You may view the status and tracking of your order by clicking “here” . This will show if your missing items were part of a different shipment that have yet to arrive.

For Guest Checkout, you should receive a tracking number in your email once the item is shipped out. You can also click “here” and provide your info to find your tracking number. If neither of these solutions provide an answer, you can also contact us so we can provide you with one.

Please note that if the order shows as Shipped, this means it has left its originating warehouse. Some articles have longer deliveries; please see the page of the product for more details.

If a missing order shows as completely Delivered, contact customer care for assistance through the “contact us page” or via live chat by clicking on the “Help” icon at the bottom right.

Before you start, did you know you can visit “My Account” to quickly find help to your most common needs, 24 hours a day, 7 days a week?

If you need assistance from one of our Customer Care Specialists, here’s how to contact us:

Chat with us now; Local Number

Available 24/7

Customers will receive free shipping on any order that includes at least $100 of eligible items.

You can cancel items or orders that haven’t entered the shipping process yet.

To cancel items or orders:

1. Go to ORDERS and select the order you want to cancel.
2. Select the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, select all of the items.
3. Select Cancel checked items when finished.

Once the item is received at our business centre, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Customers can update the shipping address, payment method, and more, on orders that haven’t entered the shipping process by visiting Your Orders in Your Account.

Important: Customers can’t modify orders that have entered the shipping process.

Customers can update the shipping address, payment method, and more, on orders that haven’t entered the shipping process by visiting Your Orders in Your Account. However, they can’t modify orders that have entered the shipping process.

Tris Qualiti accepts credit and debit cards. Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club, and JCB.

If you need assistance from one of our Customer Care Specialists, here’s how to contact us:

Chat with us now; Local Number

Available 24/7